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ATS & the Candidate Experience

Our customer service department received an interesting phone call yesterday, from a job seeker. This is pretty unusual for our customer service to hear from applicants. What really stood out about this call, was that it was an applicant for a company that was not an iRecruit customer. They were using another Applicant Tracking software! This is a nice blog, so I won’t be naming and shaming the other ATS (they know who they are).

The applicant called the company he was applying to at first because he was having trouble navigating their online application form. They told him “We can’t help you. Call iRecruit.” So he did. When we realized he was not applying to one of our customers and we couldn’t help him, we advised him to email or contact the other ATS for support in completing his application.

Though unusual, this is not the first time we’ve received calls from applicants using another software. In that situation we always let the company know that their applicant had reached out to us in error. I also let them know how iRecruit can help them simplify the recruiting experience.

We always talk about the “candidate experience” and being the “employer of choice”. Number one on that list is to make it easy for interested parties to apply for your jobs.

iRecruit is a web-based applicant tracking software designed to provide a cost effective, affordable and simple way to handle their recruiting process online.

iRecruit is easy to use for Recruiters and hiring managers. Most importantly, it’s also easy for applicants to use. In addition, iRecruit has a built-in Applicant Help Menu that covers most of the frequently asked questions about completing an online application.

Learn more: Weekly demos, Tuesdays and Thursdays at 2pm Eastern Time (Register Today), or call us at 1-800-517-9099 to schedule a demo at your convenience.

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